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We accept returns and offer refunds under the following conditions: - You must notify us of your intention to return the items within 14 days of the purchase date. - The items must be unused, in the same condition as received, and in the original packaging. - Personalized or customized items aren’t eligible for return unless there is a defect or error on our part. - To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product.
Upon receiving your returned item, we will inspect it to ensure it meets the eligibility criteria outlined in section 1. If the item qualifies, we will initiate the refund process.
Refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.
We don’t offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and cover any applicable return shipping costs.
If you have any questions about our refund policy, please contact us at 15242